Commercial Sales – FT – Year Round

Join our growing team and build a career you’re proud of.

Invermere Home Hardware is looking for people like you to join our growing team. We’re Pros at helping Pros and we have been successfully serving the Columbia Valley for over 30 years.

The main focus of the commercial sales is the hospitality industry, offering exceptional products aimed at making our customer’s ordering experience easy. Including pre-ordering and site delivery, processing transactions, using retail software, keeping accurate inventory records, and performing various services for customers such as providing information and confirming pricing.

This is a fast paced environment which requires a level of multi-tasking as you will not only service pre-orders but service walk-in customers as well, all done in a prompt, friendly manner. This sales position performs all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

DUTIES/RESPONSIBILITIES:

– Answer telephone and email inquiries promptly and provide information about products, availability, and store policies

– Assist customers in locating and comparing merchandise

– Coordinate the scheduling and dispatching of local deliveries

– Work closely with drivers to ensure they have accurate information regarding delivery locations, quantities, and special instructions.

– Maintain accurate records of orders, deliveries, and customer interactions, and ensure all documentation is completed in a timely manner.

– Communicate with customers to confirm orders, address any changes or special requests, and provide updates on delivery status.

– Operate point of sale equipment, including cash register with accuracy

– Resolve any issues or concerns that arise during the delivery process.

– Assist in promoting positive customer relations by documenting complaints and forwarding to the proper department or person responsible.

– Coordinate with purchasing personnel to ensure an adequate supply of product is available to fulfill orders and minimize supply chain disruptions.

– Collaborate with other departments, such as receiving and operations, to ensure seamless coordination and communication.

– Ensure compliance with safety regulations and company policies and promote a culture of safety among operations and drivers.

– Ordering and managing inventory.

– Other duties as assigned by the manager.