When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived at their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.

Always go Above and Beyond in all you do and exceed expectations

Responsibilities include but are not limited to the following –

▪ Ensure all assigned rooms are clean by the 16:00 Check/In time

▪ Update status of guest rooms on assignment sheets

▪ Cleaning the assigned guest rooms and other areas of the hotel (e.g. elevators and lobbies)

▪ Cleaning floors, walls, and windows, as well as furniture and carpets; refreshing the rooms for the guests, including making beds and providing clean sheets, towels and toiletries

▪ Vacuum, dust, polish, sweep & mop

▪ Assisting the Housemen to strip rooms as per the SOP

▪ Cleaning and disinfecting bathrooms and kitchens

▪ Performing deep cleaning tasks when necessary

▪ Maintaining proper usage of cleaning supplies and equipment

▪ Reporting of any maintenance issues immediately

▪ Collecting Lost & Found items and recording them – as per SOP

▪ Provide guests with extra amenities when requested

▪ Address guests’ questions – knowledge of the local tourist attractions

▪ Returning and restocking of maids’ caddy and products at end of your shift

▪ Supporting and assisting the laundry team

▪ Complying with the Resorts’ Policies & Procedures

▪ Complying with Health & Safety Standards