Market People Lead

Market People Lead

McDonald's in Invermere

We have an opening in our organization for a Market People Lead.  This role will be responsible for leading and coordinating the implementation of the staffing plan through sourcing, recruiting, hiring and retaining of talent.  Key customers include Operators, Operations Supervisors and Restaurant Managers

The person in this position will have the following major responsibilities:

Overall Strategy

– Building strong relationships with key stakeholders across the market to ensure people strategies and initiatives are championed and executed effectively to drive a high-performance people focused culture

–  Supports execution of national staffing initiatives (i.e. Regional and National Hiring Events)

–  Partner with the market to evaluate existing recruitment and retention programs, provide assistance and recommend improvements where needed

–  Ensures that restaurants are executing recruitment and retention plans to support fully staffed restaurants

Supporting Sourcing, Reach and Recruitment Activities

–  Responsible for assisting restaurants with generating applications and that the sourcing tactics drive sufficient numbers and quality of candidates to deliver on required staffing outcomes.

–  Works to expand reach and targeting of qualified candidates to apply for opportunities at McDonalds.

–  Develops and Supports key Recruitment programs such as Refer-A-Friend, Career Night and Friends & Family Night

–  Conducts workshops on proper recruiting, interviewing skills and selection processes for Restaurant Managers

–  Analyzes candidate assessment programs and provides any required training support for management and staff

Analysis of Staffing Needs

–  Conducts external market research on local wages and benefits.

–  Communicating weekly & monthly updates highlighting recruitment results

–  Ensure consistent hiring message within parameters of current merchandising schematic using the Message Guides

Sourcing and Building Relationships

–  Leverages technology such as online recruitment tools to maximize staffing opportunities

–  Promotes positive community relations and develops/maintains contacts to promote McDonald’s employment image.

–  Develops and maintains community contacts and outside recruitment sources that will directly impact Crew and Management recruitment efforts

–  Is innovative in identifying new, effective sources for potential staffing

–  Conduct presentations to schools, community organizations, and other alternative labour force sources

–  Attend Job fairs focusing on building the brand and removing common stereotypes and educating on McDonalds benefits

–  Follow up on retention programs in the restaurant (incentives, treat days, people programs)

–  Follow up on crew recognition programs (Service Awards, Employee of the Month, Crew Activities)

–  Implement the Refer a Friend Program in the restaurant

–  Manage Ourlounge communication in the restaurant

–  Manage the exit interview process (Farewell)

–  Assist / Conduct Focus groups for Crew and Managers

–  Follow up on the Crew and Management Survey process

Training and Development

–  Support the restaurant managers with crew and management development

–  Follow up on the training programs in the restaurants

–  Follow up on the review completion (on time) in the restaurant

The ideal candidate will possess the following skills and qualifications:

–  3 – 4 years recruitment experience in retail, hospitality or food service industry.

–  Strong sourcing skills and ability to leverage current recruitment technology.

–  Excellent written and verbal communication skills.

–  Experience working in a fast paced environment with the ability to adjust quickly to change. CHRP, Recruiter designation or equivalent designation/education preferred.

–  Excellent organizational skills, along with strong technical skills (Excel, PowerPoint, Word, Access).

–  Knowledge of recruitment market practices and trends – preferably from more than one region.

–  Results driven, very high sense of urgency

–  Ability to work across multiple business groups and the proven ability to develop long-term client relationships

–  Ability to present at leadership meetings

–  Ability to create and implement a plan for the market

–  Ability to build partnerships across various functions.

–  Ability to work in a collaborative manner and develop strong working relationships with colleagues.

–  Highly mobile and the ability to travel and provide support the market


If you wish to pursue this opportunity, please contact Sonya Saujani at


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