Customer Service Associate

Website North Star Hardware and Building Supplies Ltd. (RONA)

Position Summary

The Customer Service Associate will assist customers with product selection, answer basic questions, and suggest various product options that are available. They will be responsible for ensuring prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Duties and Responsibilities

Under the supervision of the Floor manager, the duties and responsibilities of the Customer Service Associate include, but are not limited to, the following:

Complete returns for retail customers by providing accurate information for appropriate credit/refund transactions to various departments;
Perform cycle counts & address any and all inventory discrepancies
Assist in all areas of the store
Gain Knowledge of products sold in the store
Learn all areas of the interior of the store in order to provide an exemplary customer service experience
Be able to complete sale of appliances and extended warranty
Complete projects to enhance the customer service experience;
Coordinate timely and proper returns and exchanges with various internal departments.
Process replacement orders for warranty issues in a timely manner;
Examine returned products and restock accordingly;
Identify, track and report on product issues as they arise;
Maintain systems and processes related customer service and quality control;
Provide support for order fulfillment for customers and businesses;
Review, adjust and approve orders for fulfillment;
When faced with a customer query, customer service associate should be able to involve the correct parties to find a solution.
· Other duties as assigned.

Minimum Requirements

At least two (2) years of experience working in customer service in similar industry would be an asset;
Proven experience delivering results, achieving goals and meeting deadlines;
Flexible and adaptable;
Excellent interpersonal, communication and problem-solving skills;
Excellent proofreading skills;
Detail orientated with excellent organizational and follow-up skills;
Responsible and motivated with a can-do attitude.
Product knowledge
Working Conditions
· Required to work in a busy, open area office which may result in constant interruptions;

Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
Required to meet a number of deadlines which may cause stress.

To apply for this job email your details to