Lumber Yard Associate

Website North Star Hardware and Building Supplies Ltd. (RONA)

The Lumberyard Associate is responsible for maintaining customer service per company standards, the accurate and efficient loading and unloading of all lumberyard related transactions. Additionally, the Lumberyard Associates are responsible for maintaining the appearance of the yard and racks in an orderly and clean manner. They will consistently demonstrate the highest level of ethical conduct when dealing with customers, team members and management.

Under the supervision of the Lumber Yard Supervisor, the duties and responsibilities of the Lumber Yard Associate include, but are not limited to, the following:

Acknowledge all customers in the yard;
Assist customers with loading of lumber and other various building materials;
Displays good judgment when making decisions and solving problems-always considering what is best for the customer;
Cooperate with others and work well as part of a team, for example actively participate in meetings, share ideas for improvement with management;
Restock lumber and building materials as needed, while communicating restock needs with the appropriate person;
Share information with others to help all associates learn and develop yard procedures and customer service skills;
Assist with the unloading of incoming freight;
Puts others needs and concerns ahead of their own when necessary or appropriate.
Owns the problem-takes responsibility and action when necessary;
Displays positive use of body language, verbal, and written communication when talking with customers, team members and management;
Learn and adhere to all safety rules and regulations when operating saws, forklifts and other equipment; and
Maintains a safe and clean work environment and demonstrates the upmost in safety around customers and other employees.

· Other duties as assigned.
Minimum Requirements

Completion of High School Diploma;
Able to communicate professionally with customers and team members;
Skilled at providing prompt, friendly and attentive customer service;
Willing to learn all areas of the yard and help train others;
Proven track record of being a team player;
Knowledge and experience operating saws, forklifts, and banders;
Excellent communication skills, high attention to detail, and ability to multi-task;
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business;
Forklift experience or willingness to learn; and
Move and handle various building materials throughout the yard, which entails lifting and perform all functions as set forth.
Working Conditions· Work normal business hours but may be required to do some work in the evenings or outside normal working hours;· Required to work in a busy, open area of which may result in constant interruptions;· Required to work in varying physical conditions outdoors for long durations;· walk and stand for an extended period;· lift 50lbs.;· Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and· Required to meet a number of deadlines which may cause stress.

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