Visitor Information Counsellor

Website Tourism Radium

Visitor Information Centre

Visitor Information Counsellor

Looking for an exciting role in the Tourism Industry? Valley Visitor Services is currently looking for seasonal and year-round Visitor Information Counsellors to join our team.

Tourism/Visitor Information Counsellors are an important link between the visitor and tourism industry product and service providers. The main activities of a Tourism/Visitor Information Counsellor includes identifying a visitor’s needs, offering information and selling tourism products and services. A Tourism/Visitor Information Counsellor is an ambassador to tourism in our province – an extremely important role. If you have a passion to share local knowledge and enjoy working in a fast paced environment, this could be the perfect opportunity for you!

Locations: Radium Hot Springs (Year Round & Seasonal) & Fairmont Hot Springs (Seasonal)

Skills and Abilities:

– Excellent communication skills
– Excellent customer service and organizational skills
– Knowledge of attractions, events, tourism products/services
– Team player who is able to work independently
– Computer skills including MS Office
– Outgoing, friendly and welcoming
– Independent self starter who is able to work with little supervision

Duties & Responsibilities:

– Welcome visitors and determine their needs
– Answer inquiries by phone, in person and email
– Provide accurate information to visitors regarding destination, transportation, accommodations, etc.
– Assist individuals or groups to plan itineraries and travel plans
– Promote tourism products, events and services in the Columbia Valley
– Gather and record statistical information related to each visitor party
– Post and share current information of interest to visitors such as travel alerts, road and weather reports
– Maintain brochure racks and ensure adequate inventory is always on hand
– Review and support updating of visitor materials as necessary
– Follow all Standard Operating Procedures as outlined for the Visitor Centre
– Other tourism and administrative duties as assigned

On-site training as well as Destination BC Visitor Services training will be provided. Please note your preferred location in your application.

This is a seasonal position beginning in May and ending in September. Start and end dates may change based on the needs of the business or the individual/applicant.

Job Types: Full-time, Part-time

Salary: $18 per hour

To apply for this job email your details to