The Reception Wiz is the 1st point of contact for our guests and an integral part of our team.
You’ll be welcoming our guests as they arrive on-site and assisting them through the Check-In
Process and the Booking Process. You must have strong customer service skills and be able to
manage large groups at a time while keeping them organized for their upcoming activities.

Responsibilities
– Answers calls, respond to online chat request and build bookings
– Take payment from guests and balance your cashouts at the end of the day
– Ensure waivers are signed and filled out properly
– Describe the activities to guests and answer any questions they have
– Keep the tour time schedule up to date and keep the guides informed of any important
details about their upcoming tours

Requirements
– Previous customer service experience is an asset
– Friendly demeanor and able to easily chat with others
– Able to manage guests and the phone lines simultaneously, while providing a high
degree of professionalism and service to our guests
– The candidate must have strong leadership, communication, and problem-solving skills.
– Able to foster teamwork and work well in high-pressure situations. Organizational skills
are a must in this role and experience with Booking Software and Excel are an asset.