Guest Services Desk Agent

Guest Services Desk Agent


As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort – events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.


Essential Functions:

Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
Open & closing procedures of the Guest Services Desk
Book concessions, activities and special events for Panorama guests.
Process season’s passes and daily lift ticket sales and adjustments.
Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
Accountable for dept. area daily maintenance of grounds, equipment & amenities
Help out as needed with tasks within the Guest Services dept.

Three years previous front desk, customer service desk experience.
Post-secondary College/University, in relation to recreation or business hospitality preferred.
Administrative experience in systems set up preferred.
Experience in guest relations and cash handling a must.
Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
Able to work evening and weekends as required.

To apply for this job email your details to