You are the guest’s gateway to the mountain! You will play an important role in the daily interaction of guests utilizing the lifts. You will ensure the proper, efficient, and courteous loading and unloading of our guests. You will inspect, record, and report the condition of all lift machinery. You will naturally provide excellent customer relations and have an extensive knowledge of current activities and events. You will be flexible with hours and able to function in a Guest Services capacity when necessary. As with other departments, a smile and a friendly hello is part of the uniform!
Essential Functions:
Actively direct the proper and efficient loading of guests of all ability levels. This is accomplished through constant communication, awareness, and decision making.
Monitor and assist the safe, proper, and efficient unloading of all guests.
Loading of mountain bikes upwards of 60 lbs. Recommending the proper trails per ability of rider.
Execute the daily pre-operational inspection of lift machinery to accurately complete a legal lift-log document. Any irregularities are reported to lift maintenance and the log is then filed for future reference in the event of legal matters.
Foster excellent guest relations through positive interaction with guests each time they load to ensure their return visit.
Knowledgeably and efficiently administer emergency procedures such as lift breakdown, evacuation, fire, avalanche, and accident reporting.
Experience/Requirements:
Must successfully complete the lift operations orientation/training session.
Must be available for full time seasonal work.
Must have excellent communication and customer service skills.
Guest service experience an asset.
Must be able to lift 60 lbs.
As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort – events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.
Essential Functions:
Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
Open & closing procedures of the Guest Services Desk
Book concessions, activities and special events for Panorama guests.
Process season’s passes and daily lift ticket sales and adjustments.
Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
Accountable for dept. area daily maintenance of grounds, equipment & amenities
Help out as needed with tasks within the Guest Services dept.
Experience/Requirements:
Three years previous front desk, customer service desk experience.
Post-secondary College/University, in relation to recreation or business hospitality preferred.
Administrative experience in systems set up preferred.
Experience in guest relations and cash handling a must.
Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
Able to work evening and weekends as required.
You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, efficient, and outgoing personality is critical for this position.
Essential Functions:
Register guests, maintain accurate guest bills, and create reservations as needed.
Assist with guest questions and problems.
Answer hotel switchboard in a professional and friendly manner
Maintain key security and coordination of dispersed keys.
Promote resort principles and guest service philosophies.
Sell accommodations, services, and resort amenities.
Reconcile cash, receipts, and $500 float.
Follow all emergency procedures.
Maintain a clean and healthy work environment and lobby area.
Other duties as required.
Experience/Requirements:
Previous Front Desk experience an asset.
Post high school education preferred.
Experience with SMS Lodging systems preferred.
Able to maintain composure when dealing with irate guests/employees.
Fluent in English.
Knowledge of resort, area, and services.
Must be able to lift 50 lbs.
Must be able to work evenings and weekends.
You are the excitement factor in the Fireside Café … You have a passion for great food and coffees, and it shows in your job as well as your life. You will provide high quality customer service to all guests in a speedy, professional and efficient manner. This position requires shift work and is a seasonal position.
Essential Functions:
Deliver a positive attitude to all guests while generating a feeling of being in the friendliest atmosphere on the planet.
You will become proficient in creating all of coffee based products and in-house recipes
You are able to work in a high-paced environment while performing multiple tasks.
Perform daily outside building walks and ensure the entrance to the deli is always impressive.
Perform side work, daily and weekly duties before, during and after your shift.
Assist in the restaurant as needed.
You are able to work in a speedy fashion while delivering great customer service.
Participate in creating a team environment and use animation and incentive programs to provide a fun atmosphere for employees and guests.
Ensure all patrons are of the legal drinking age by requesting and inspecting identification.
Possess the ability to serve tables and have a desire to learn.
Ensure personal hygiene and maintain a clean, crisp and professional appearance.
Experience/Requirements:
Secondary Education Diploma or equivalent
Excellent communication skills
Previous experience in a guest service related job
Barista and restaurant service is an asset.
B.C. Serving it Right Certificate.
Must be able to stand for up to 8 hours and carry 50 lbs.
To provide our guests and staff with a safe and memorable experience by being able to offer professional aid as required on the mountain.
Essential Functions:
Provide front line interaction with our summer guests.
Administer first aid on the mountain.
Maintain accurate recording of all accident information as required.
Maintain a clean and safe work environment.
Mark, sign, open, close, all bike trails as required to ensure that safe trail conditions are present.
Build, maintain and repair trails as required.
Provide first aid for on-mountain bike events.
Increase mountain bike safety awareness by patrolling the bike park daily.
Work closely with trail crew and communicate any unsafe trail conditions.
Assist other departments as required.
Perform lift evacuation as required.
Perform other duties as required.
Experience/Requirements:
Minimum level 3 OFA
Excellent risk management skills
Previous experience (ski/bike patrol)
Able to work well in a team environment.
Must be well spoken and able to interact with guests well.
Must have a valid driver license.
Lift evacuation experience (we will train)
The Bike Park Trail Crew is responsible for the construction and maintenance of the bike trails at Panorama Mountain Village. They will ensure all trails are kept to the highest safety standard for our guests and staff. They are expected to work outdoors all day in differing weather conditions.
Essential Functions:
Operate equipment including chain saws, ATV’s, 4X4 truck, and various other hand tools as required.
Maintain and store equipment as required in a safe manner.
Work in a team environment with minimal supervision.
Complete assigned tasks as required.
Maintain job site in safe working condition.
Ensure all trails have enough signage and are clearly marked.
Interact with guests and staff as required to create a memorable experience.
Assist with lift evacuation (training to be provided)
Any other duties as assigned.
Experience/Requirements:
Must have strong mountain bike riding skills.
Must have working experience and certification in chain saw use.
Must have valid BC driver’s license.
Must have excellent physical fitness.
First aid certification is an asset.
Must be able to work outdoors in all weather conditions.
You are the high-energy, happy, and friendly provider of an exceptional dining experience for our guests in our flagship Restaurants, Alto Kitchen and Bar & T-Bar & Grill. You have a passion for great food and wine, and it shows in your job as well as your life. You will provide high quality food and beverage service to all guests in a professional and efficient manner. You will be very sales oriented and will be expected to have full knowledge of the Profitek Point of Sale system.
Essential Functions:
Greet customers with a smile and answer their questions as required.
Take orders from customers and ensure these are given to the appropriate person to execute.
Maintain familiarity with the composition of all menu items.
Check identification of customers to make sure they meet the age requirements for the purchase of alcohol.
Clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed yet allowing customers to finish their meal without feeling rushed.
Set tables according to established standards, ensuring that all items used are clean, undamaged and in a good state of repair.
Maintain the highest standards of professionalism by following the company dress code and/or wearing the company uniform.
Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately.
Proactively attend to customer complaints in a professional manner
Advise customers on food and beverage choices, making suggestions when necessary.
Experience/Requirements:
Legal age to serve alcohol in B.C.
High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
Demonstrated time management skills.
Ability to work individually as well as part of a team.
Ability to effectively communicate both verbally and in writing.
High school diploma, GED, or equivalent an asset.
Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
You will act as the animated safety guru of our signature water facility. You will be responsible for ensuring the safe usage of the pool area by guests and staff and monitoring the conduct and activities of those using the pools.
Essential Functions:
Provide safety and adherence to pool regulations. You will assume responsibility for the ongoing safety management of Panorama Springs, particularly the large pool and waterslide area.
Be always aware of any hazardous or dangerous situations.
Think quickly and react effectively in crisis or problem situations.
Work cohesively with other attendants, supervisor, and pool maintenance staff to ensure proper and safe conduct of all pool users.
Assist in the maintenance and cleanliness of pool area, provide clean towels for guests and aid in the removal of used towels regularly.
Monitor the Pool Lobby/Locker Rooms/Deck Area for dangerous situations, cleanliness, and potential problems.
Provide exemplary customer service, be aware of Panorama events, coordinate and conduct activities as required. e.g. Hot Pool Bingo.
Follow and adhere to the Opening, Ongoing and Closing procedures and responsibilities that will be outlined and provided during training.
As a valued member of the Guest Services Department, you may be required for duties within the Department but outside of your regular role.
Smile, be friendly and animated, love your job and show it!
Experience/Requirements:
Previous experience as a lifeguard at a pool facility preferred.
Must have NLS or Bronze Cross certification.
Must be 19 years of age or over.
Must be willing to work shifts.
Must have standard CPR / First Aid training.
Pizza, one of the world’s most wonderful inventions and dare we say it perhaps more important than sliced bread itself! A great pizza is a world marvel that requires passion, knowledge, and expertise. Our Artisan Pizza Cook must be able to produce an authentic Italian pizza with a high level of consistency while keeping up with the fast pace of our service. The Artisan Pizza Cook is responsible for the preparation of high-quality food in a timely, efficient, sanitary, and consistent manner. They must be prepared to work in a fast-paced, high-pressure work environment, while maintaining the organizational ability to identify and act on job duties quickly and effectively. They must be prepared to work as a team member in a dynamic workplace and follow all safety procedures.
Essential Functions:
Set up station according to restaurant guidelines.
Prepare all food items as directed in a sanitary and timely manner.
Follow recipes, portion controls, and presentation specifications as set by the restaurant.
Assist with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
Prepare dishes for customers with food allergies or intolerances.
Ensure that the correct quantities are prepared to meet daily needs.
Always stay productive and prepare for future needs as time allows.
Follow proper reporting procedures for accidents and incidents to ensure follow-up and prevention.
Adhere to all regulations including blood borne pathogens, infection control, use of hazardous materials and fire safety.
Experience/Requirements:
2+ years working in a progressive experience in the Kitchen a strong asset.
Experience in working in some stations of a multiple outlet operation.
Pizzaiolo experience and experience in pizza dough making a definite asset.
Basic knowledge of the operation of Catering/Conventions
Great people skills, fun, energetic, outgoing.
Able to stand for long periods of time.
Able to lift and carry up to 50 lbs.
Strong communication skills
In this role, you will play a vital part in the deliverance of all guest activities, and in-resort marketing initiatives. It will be an extremely multi-faceted role which encompasses, activity and event set up, working the fun zone area including climbing wall and bouncy castle as well as be the hero of all Panorama guests’ children who participate in the day camp activities. You will ensure all activities are well planned, set up, delivered, and taken down in a first-class manner. In addition, you will actively provide guest information regarding Panorama Mountain Resort- events, services, facilities and assist guests with activities, all while having the time of your life!
Essential Functions:
Facilitate camp programs, organization and coordination activities and events as needed.
Conduct all camps for children ages 5 to 12.
Work the climbing wall, fun zone areas.
Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
Assist the Activities and Camps Manager and Supervisors with functions and special events as required.
Accountable for dept. area daily maintenance of grounds, equipment & amenities
As a valued member of the activities team, you may be required for duties within the Department but outside of your regular role.
Smile, be friendly and animated, love your job and show it!
Full buy in to Department Vision and Mission (Customers for Life, Winning First Impressions and Bringing the Village Alive.)
Be the champions of “Fun Is an Attitude.”
Other duties as required.
Experience/Requirements:
Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
Water safety knowledge and basic first aid helpful.
Guest relations, working with all ages, day camp experience preferred.
Any first aid training.
Programs require physical versatility.
Maintenance in summer may require medium weightlifting.
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