Eagle-Eye Tours is Canada’s largest birding tour operator offering 95+ tours each year around the world. Our business is growing and we are excited to be adding members to our team. Our Customer Success & Sales Representative is the primary person responsible for answering customer inquiries and getting them booked on our tours. They do this by being personable and sharing exceptional product knowledge quickly and effectively. They are also there to help solve problems our customers may have by making sure they are heard, responding to their feedback, doing what we can to make people happy, and using feedback to improve future tours and procedures. This is not a high pressure, target-driven sales job. We prioritize building long-term relationships with our clients and want them to keep coming back for the great service and experiences we can offer them. This is a developing role and while some SOPs have been established already, there is a lot of opportunity to be innovative with sales strategies and contribute your ideas, to help improve how we operate as a business more broadly. What we are looking for: Experience in D2C telephone and email sales Excellent verbal and written communication skills Comfortable using email, CRM systems, and other relevant software Highly organized with the ability to manage multiple tasks and priorities efficiently Strong problem-solving abilities with an excellent attention to detail Maintain a positive mindset and a strong commitment to assisting customers Ability to work collaboratively within a team and contribute to a positive work environment A passion for travel An understanding of the travel and tourism industry is a plus Marketing and social media experience is also beneficial Some of your key responsibilities will include: Respond to inquiries through live chat, email, and phone, providing detailed information and assistance Oversee our lead management system, ensuring prompt outreach to leads via phone and email Promptly contact individuals on waitlists when spaces become available Provide quotes and process travel insurance policies for prospective clients. Develop and implement sales strategies to drive revenue growth Respond to client evaluation forms and reviews and use this feedback to improve our information and practices for future tours Identify new sales opportunities and stay informed about industry trends with an eye to constantly innovating and improving how we operate Identify and cultivate new partnership opportunities with other organizations. Establish and track key performance indicators (KPIs) to measure the success of sales and customer satisfaction (e.g. Net Promoter Score, source of new bookings, etc.). Expectations: Maintain a high standard of prompt and effective response to inquiries A drive to constantly improve your product knowledge A customer-centric mindset to addressing customer concerns and feedback Collaborate closely with other departments to ensure seamless communication, provide mutual support, and continually enhance our processes and practices. Actively seek out and implement SOP improvements to enhance sales efficiency and effectiveness A willingness to embrace and lead change in how we operate as we are constantly looking to automate and improve our systems Complete the travel insurance exam within 1 month of starting this position – we will assist with this. Why work for us? Competitive salary of $30.50 – $34.50/hr (equivalent to $63,400 – $71,760 at 40 hrs/week) Flexible medical benefits via a health spending account Flexibility on the number of hours per week (within the range of 30 – 40 hours/week) Paid vacation and opportunities for additional unpaid leave Opportunity for some remote work Being part of a great team at a very unique and innovative business Being part of a business that prioritizes conservation We anticipate work beginning as soon as you are available. We believe the best option is to have you working in our office in Invermere, but we are open to discussing opportunities for remote work once you have your feet under you. Please submit your resume and a brief story about a personal travel experience by 5 pm on January 19th via https://www.eagle-eye.com/careers/.

About this Position: There are up to four (4) temporary (auxiliary) positions available from April 13th, 2026 to September 11th, 2026. There is up to one (1) position available for each of the following locations: Cranbrook, Invermere, Nelson, Revelstoke. These positions have full time on-site requirements. Employees of the BC Public Service must be located in BC at the time of employment. An eligibility list may be established to fill future temporary vacancies in the above locations. A Criminal Record Check (CRC) will be required. We are also actively recruiting for Seasonal Maintenance Crew Members via Requisition 121717. The Team: Recreation Sites and Trails BC (RSTBC) exists to provide safe, quality recreation opportunities for the public by developing, maintaining and managing a network of sites and trails through service contracts and partnership agreements with a range of groups and both public and private sector organizations. Learn more about our program here. The Role: Seasonal Maintenance Crew Leader opportunities offer hands-on experience in recreation management, where you’ll develop teamwork, leadership, and communication skills while maintaining and enhancing outdoor recreation sites and trails. The Seasonal Maintenance Crew Leader provides leadership, supervision, training, coaching and general oversight to a field-based team consisting of two to four Seasonal Maintenance Crew Members. The Crew Leader plans and assigns field work and tasks associated with recreation site and trail maintenance and repair; coordinates and interacts with recreation staff, community groups and the public; and ensures the safe use of equipment, machinery and tools used in day-to-day work activities in BC’s backcountry recreation sites and trails. Qualifications: Education and Experience Requirements: Degree or diploma in an Outdoor Recreation, Tourism, Forestry, or Natural Resource Management; OR, Grade 12 graduation or GED AND two (2) or more years of relevant work or volunteer experience. Preference may be given to applicants who have a degree or diploma in one (1) of the above fields AND two (2) or more years of experience. Related work or volunteer experience may include: Experience leading others. This may be in an academic or work-related setting and may include peers, workers, or volunteers. Experience planning, researching, organizing, and implementing projects. Experience interacting with others and communicating with a variety of stakeholders and the public. Experience working in an outdoor setting (e.g. trail building, operational roles in National or Provincial Parks, natural resource field work, field research, or other remote work). Experience working with hand and power tools (carpentry or construction, trail building, chainsaw use, operation of small engines). Experience working in a recreation environment (e.g., parks, campsites, tourism centres, outdoor sporting or activity centres, or other recreation facilities). Preference may be given to applicants with one (1) or both of the following: Higher levels of first aid certification (e.g. Advanced (previously OFA Level 3) or Wilderness First Aid); and/or, Two (2) or more years of relevant experience. Provisos:

• Available to work continuously for a 5-month period, from April 13, 2026 through to September 11, 2026.
• Must be physically fit: able to lift and carry heavy loads and hike across challenging terrain for up to 10 hours per work day.
• This position requires you to have a valid FULL BC driver’s licence (minimum class 5), or an equivalent class driver’s licence from another province or jurisdiction.
• Completion of a valid WorkSafeBC Intermediate Occupational First Aid (OFA) (previously OFA2) certification during the work term. The Branch will provide certification if not obtained by the time of appointment.

For questions regarding this position, please contact Recinfo@gov.bc.ca.   How to Apply: Applications are accepted only via the BC Public Service hiring webpage, please refer to this link for more details . Applications are open until January 12 2026 at 11:00pm PST.

YOUR DAILY MISSION: Keep those beans a rolling, from staging and roasting to packing the good stuff. WHO ARE WE? We’ve been making kick-ass coffee since 1996. We’re Canada’s #1 selling whole bean coffee. Our coffee is all Fairtrade and all organic, roasted right in the Canadian Rocky Mountains smack dab in the middle of nowhere. And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll. WHO ARE YOU? You’re the whole package. Pun intended. You go with the flow. You are flexible, adaptable, and ready to tackle whatever the day brings. Change … scary? Nah, you can handle it. You work best in a role where you can be on your feet, moving around, and keeping busy with a positive vibe and a growth mindset. You’re also curious. Curious about our coffee beans, our equipment, and all the processes in between. You are comfortable flying solo, but you’d rather work with a team. Because what’s better than one Bean Wrangler? A whole crew, obviously. WHAT WILL YOU DO? Not to brag, but our Coffee Production Crew is the best in the biz. Mainly due to their stealth ability to stage, roast, pack, inspect, box, and prepare to ship the best beans in the country, all while focusing on safety and efficiency. But it could also be due to their lightning-fast speed or their chameleon-like adaptability. In this role, you’ll learn and do everything that needs done by getting cross-trained from getting our green beans ready, roasted, and bagged and ensuring we get top notch quality. This work can be repetitive and physically demanding but that’s not all. Our crew likes to learn, and you will have the opportunity to learn and grow across the spectrum of coffee production activities. RESPONSIBILITIES

• Follow standard operating procedures and departmental checklists to roast, bag and box our beans.
• Provide support to the packaging department, to pack, inspect, bag, & box coffee according to production demands.
• Provide support to roasting department, to calculate our green bean needs, accurately, speedily, right down to the recipe.
• Safely transport coffee beans throughout our facility, via forklift.
• Inspect all finished products to ensure quality control standards are being met.
• Operate roasting and packaging equipment using HMI touch screen.
• Perform basic troubleshooting on some equipment and working alongside our maintenance team.
• Enter data into ERP software, tracking coffee information and recipes, allocating materials and maintaining inventory.
• Perform daily clean-ups and room preparations including hoppers, pipes, de-stoners, bins, and silos.
• Follow all health and safety policies and procedures.
• Participate in Kaizen (continuous improvement) initiatives.
• Cross training across coffee production teams to jump in to help out when needed. Teamwork makes the dream(bean) work!

QUALIFICATIONS

• Experience working in a physically demanding role, working on your feet 8 hours a day, lifting, bending, and twisting.
• Previous work experience in a manufacturing or production setting, and operating production equipment or packaging machinery, is considered an asset.
• Basic computer skills and data entry experience are required. Experience using Microsoft Excel is an asset. Open to learning and developing new skills is a must!
• Narrow forklift operator certificate or are willing to be trained and obtain one.

CULTURE CHARACTERISTICS You are a connector and have exceptional interpersonal and communication skills. You enjoy working and contributing in a collaborative/team-based environment. You have a genuine and fun disposition and see the “mug half full”. You take pride in your work, take initiative when you see the opportunity, and follow through on tasks. Calm, cool, and collected in high-stress and challenging situations. You have strong attention to detail and excellent time management. You place a high standard for quality. A natural leader with the ability to coach and mentor team members, fuelling team development, and growth. You adapt. Change doesn’t scare you; you’ve got grit! Willingness to adapt, learn, and grow as you navigate change in a fast-paced, energetic environment. PERKS TO PIQUE YOUR INTEREST When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention, to ensure our people prosper.

• The Dough: Living wages for all our roles, specifically this role, start at $21.82 per hour
• Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
• $700 wellness and recreation allowance annually.
• $2,000 flexible paramedical services coverage per year.
• Ten paid Health Days for your health and wellness.
• A whole heck of a lot of time off including 4 weeks of paid vacation after one year of work.
• Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
• Access to emergency or crisis support through our Employee & Family Assistance Program.
• Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fueled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
• Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
• Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
• Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!

ADDITIONAL INFO

• Must be legally entitled to work in Canada.
• This is an onsite position located in Invermere, BC.
• This is a full-time, permanent position. We work 8 hours a day and 5 days per week.
• Shift times can fluctuate depending on production demand, which means that start times can vary between 5:00am and 2:00pm.

HOW TO APPLY Sound like your cuppa? You seem like a mover-and-a-shaker. You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself including:

1. Tell us one thing about yourself that we would not find on your resume.
2. Why do you want to work with us?
3. What inspires you about small-town, mountain living?

This posting will remain open until the position is filled, with applications reviewed as they are received. So don’t delay, apply right away! SPIRIT OF LOVE Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.

YOUR DAILY MISSION: Create and deliver a kick ass Café experience for all our guests, by making incredible coffee creations and human bean connections. WHO ARE WE?  We’ve been making kick-ass coffee for over 25 years. We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains, smack dab in the middle of nowhere. And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll. In 2023, we opened the doors to our reimagined, signature café. It’s as close to fresh-roasted coffee as it can get. This is where mountain culture meets elevated experience. Where human beans and coffee beans are connected. Where everyone who comes through the doors leaves slightly more caffeinated and a whole lot more loved. WHO ARE YOU?  You love coffee. You love people. And you know that great service is just as important as a great cuppa. Whether you’re pulling espresso shots or helping someone discover their new favourite blend, you bring care and presence into every conversation. You’re all about creating a welcoming space where everyone feels seen, heard, and well-caffeinated. Things move quickly around here, and you know how to match the pace. You enjoy connecting with others, take pride in the little details, and above all else, know how to have a little fun along the way. WHAT WILL YOU DO?  Create an exceptional experience for all our Café guests, while working with people who love what they do. Your day-to-day will involve crafting quality beverages, running the register, restocking merch, and clearing tables. This is our signature café – there’s no other like it. It only makes sense that our customer service is at the same level of legendary, which is why you’ll be providing a kick-ass experience to everyone who walks through our doors. In a nutshell, yeah, you’ll be making delicious coffee… but you’ll also be creating a one-of-a-kind experience that warms hearts and blows minds. RESPONSIBILITIES 

• Create an exceptional experience for our guests through connection and coffee.
• Craft high-quality coffee beverages (and sometimes tea).
• Make sure guests have all they need, including Café meals, merch, and coffee, of course.
• Be part of and contribute to an energetic, and dare we say, fun, work environment.
• Taste testing is included in this gig; you will learn all things coffee, develop your barista skills, and go forth to make the best lattes this town has ever seen.
• Keep the space looking its best – from dishes and cleaning tasks, to restocking and tidying up, you’ll help make sure everything is guest-ready.

QUALIFICATIONS  MUST HAVES: 

• Previous food and beverage experience (café, restaurant, or similar environment)
• Love for coffee. If you aren’t keen to make a mean cup of joe or learn about all things coffee, this may not be for you.
• Love for people. You create real connections with people.
• Strong communication and customer service skills, with the ability to keep pace in a quick-moving, team-focused environment.
• Scheduling flexibility. Our operating hours align with the ebbs and flows of the mountain town we serve; we’re open 7 days per week in the summer and 5 days per week the rest of the year. We’re looking for team members with scheduling flexibility who are available to work weekends and holidays.

ASS-ETS: 

• Food Safe Level 1 or 2.
• Coffee education, including latte art, brewing methods, espresso calibrations, and knowledge of flavour profiles.
• Point of sale systems and cash handling experience.

CULTURE CHARACTERISTICS  We are looking for people who embody our purpose, soul, and spirit. We want to work with folks who will nurture and enhance our culture of belonging, inclusivity, and love. In practice, this means: LOVE Passion for coffee, learning, and continuous improvement. You are a connector and have exceptional interpersonal and communication skills. AWAKE You have a genuine and fun disposition and see the “mug half full”. You are self-aware and build remarkable relationships. INTENTIONAL You do every little thing with good intentions and love a good plan. You plan your work and work your plan. You practice solution-based problem-solving. SOPHISTICATED You have strong attention to detail and value accuracy; you set a high standard for quality. COURAGEOUS You adapt and carry on. You respond to change with ease and speed and are an innovative human bean. You are curious and love to ask questions! PERKS TO PIQUE YOUR INTEREST

• The Dough: What about the dough you ask?! The salary for this position ranges between $18.67 – $20.48 per hour, final rate depending on experience.
• Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
• $700 wellness and recreation allowance annually.
• $2,000 flexible paramedical services coverage per year.
• Ten paid Health Days for your health and wellness.
• A whole heck of a lot of time off, including 4 weeks of paid vacation after one year of work.
• Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
• Access to emergency or crisis support through our Employee & Family Assistance Program.
• Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fueled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
• Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
• Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
• Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!

ADDITIONAL INFO This is a full-time, permanent role offering 32-40 hours per week. Scheduling aligns with operating hours and will require flexibility – this includes weekends, holidays, and peak summer times. HOW TO APPLY  Create your account with our candidate portal (through GetHired) and submit your resume and application form.