Houseperson Copper Point Resort Job Summary: As a houseman you are the support for the entire housekeeping team as well as the bellman for guests. You will need to ensure that all maids rooms are stocked and tidy each day as well as be responsible for the overall cleanliness of the public spaces around the resort. Duties: Ensure the resort public spaces are kept clean and well-stocked with amenities. Ensure public spaces are sanitized properly according to the health and safety guidelines. Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine. Answer room calls as requested from the front desk. Empty garbage’s. Collect and empty soiled linen. Look for issues throughout the resort and report or repair them as needed. Work well with the front desk team to ensure overall guest satisfaction. Work well with the housekeeping team to ensure to ensure a positive guest experience. Work well with the maintenance team to ensure anything needing repair is reported and fixed in a timely manner. Working Conditions: Work with cleaning chemicals; proper use training will be provided. Shifts are: 8:00am-4:30pm or 2:00pm-10:30pm or 11pm-7:30am depending on availability. On your feet all day with lots of travel around resort. Great job for those who like to stay fit. Fun, team-oriented atmosphere. Qualifications: Required Knowledge, Skills, Abilities: Ability to be proactive and handle a high paced environment when resort is at full capacity. Ability to strategically organize and plan task order for efficient delivery. Very friendly and helpful with both guests and fellow staff. Ability to handle guest concerns with the support of the management team. Ability to lift 50lbs safely. Ability to work with minimal supervision. Excellent communication skills. Required Education, Training and Experience: High School diploma or less Required licenses, certificates and registrations: First aid is an asset. We Offer: A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels; A competitive compensation package; Group health plan; Staff events and seasonal discounts on local adventure activities; Hotel Discounts as part of the INNHotels family of hotels; The opportunity to live and work in the beautiful Columbia Valley; Staff accommodation available at $15/day

Room Attendant Copper Point Resort Job Summary: The team here at Copper Point work together each day to create an unforgettable, picture-perfect experience for our guests. As a Room Attendant your role in that goal is very important! You are the key to creating a clean and comfortable stay for our guests and your efficiency sets the pace for our business. Duties: Provide cleaning services for guests on a day-to-day basis. Complete task sheets of listed rooms to be cleaned each day. Observe and report any maintenance repairs needed. Help stock and maintain cleaning supplies, linen carts, and linen rooms. Return Lost and Found items to the housekeeping office. Abide by all resort safety procedures to always ensure safety of both staff and guests. Maintain the cleanliness of hallways and public areas during certain times (vacuuming, dusting, etc.) Move and arrange furniture and turn mattresses. Taking garbage to loading dock areas. Respond to guest requests and deliver to guests upon request. Assists Colleagues as directed by Team Lead and Housekeeping Manager. Assist in laundry when required. Perform other duties as required and assigned by the Team Lead and Housekeeping Manager. Working Conditions: Ability to lift a minimum of 25lbs, pushing, pulling, bending, kneeling, and lifting. Work with cleaning chemicals; proper use training will be provided. Standing for extended periods of time. Available to work weekends. Report to work in required uniform and in adherence with the Copper Point Resort Dress Code. Fun, team-oriented atmosphere. Qualifications: Knowledge in and passion for the customer service industry. Strong attention to details. Energetic, flexible, reliable, hands-on individual with initiative and integrity. Ability to multi-task and work under pressure in a fast-paced work environment. Good organizational, communication and interpersonal skills. Friendly and pleasant demeanour, courteous, self-motivated, and professional. Ability to work efficiently with minimal supervision, independently and as part of a team. Education and experience in hotel industry are an asset. We Offer: A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels. A competitive compensation package. Group health plan. Staff events and seasonal discounts on local adventure activities. Hotel Discounts as part of the INNHotels family of hotels. The opportunity to live and work in the beautiful Columbia Valley. Staff accommodation available at $15/Day

When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived at their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer. Always go Above and Beyond in all you do and exceed expectations Responsibilities include but are not limited to the following – ▪ Ensure all assigned rooms are clean by the 16:00 Check/In time ▪ Update status of guest rooms on assignment sheets ▪ Cleaning the assigned guest rooms and other areas of the hotel (e.g. elevators and lobbies) ▪ Cleaning floors, walls, and windows, as well as furniture and carpets; refreshing the rooms for the guests, including making beds and providing clean sheets, towels and toiletries ▪ Vacuum, dust, polish, sweep & mop ▪ Assisting the Housemen to strip rooms as per the SOP ▪ Cleaning and disinfecting bathrooms and kitchens ▪ Performing deep cleaning tasks when necessary ▪ Maintaining proper usage of cleaning supplies and equipment ▪ Reporting of any maintenance issues immediately ▪ Collecting Lost & Found items and recording them – as per SOP ▪ Provide guests with extra amenities when requested ▪ Address guests’ questions – knowledge of the local tourist attractions ▪ Returning and restocking of maids’ caddy and products at end of your shift ▪ Supporting and assisting the laundry team ▪ Complying with the Resorts’ Policies & Procedures ▪ Complying with Health & Safety Standards