Site Lead / Foreman

Year Round

Site Lead / Foreman

Brainard Custom is Growing Again! We are looking for a mature Site Lead / Foreman, RedSeal Journeyman to join our company. Supervisor Experience is important, the ability to take the lead is a must. Would be in charge of leading a crew, teaching the right way and having a strong eye on detail. Top wages in the valley with an employer who builds alongside his crew and respects your time. ** Health Benefits & Disability, Lifestyle Spending Account ** Housing Available (based on position) ** Full Time Work (no weekends) ** Paid Training & Certifications ** An Employer that Values and Resects YOU!   Have Questions? Ask! We look forward to working with you! BrainardCustom@Gmail.com    

Skilled Labourers // Journeyman Carpenters

Brainard Custom is Growing Again! Come Grow With Us! We are hiring for all positions: General Labourers, Apprentices, Skilled Labourers, Ticketed Journeyman Carpenters.   What we have to Offer YOU: ** Top Wages in the Valley ** Health Benefits & Disability, Lifestyle Spending Account ** Full Time Work (no weekends) ** Paid Training & Certifications ** Employee Housing  (based on position) ** An Employer that Values and Resects YOU!   What you need to Offer US: ** Be Reliable & Efficient ** Respect and Provide Quality Work ** Have a Vehicle to Commute within the Columbia Valley     BrainardCustom@gmail.com Have questions? Ask! We look forward to working with you!  

Utilities Clerk 1

Position: Utilities Clerk 1 Department: Finance Status: CUPE – Regular Full Time Classification: Clerk   The District of Invermere has an opening for a Utility Clerk 1 in the Finance Department which is a full-time position consisting of 35 hours per week.   Reporting to the Director of Finance, the position assists in ensuring the financial solvency of the corporation by implementing systems, collecting utility fees, ensuring accurate payments on accounts, and providing exceptional customer service.   Under the general supervision of the Director of Finance, the Utility Clerk coordinates and maintains effective records and systems to support the issuance of utilities invoices, collections, and the issuance of receipts in accordance with the District’s bylaws and procedures.  The Utilities Clerk also prepares reports and remittances associated with the above, assists with annual audit requirements, and assists with front counter inquiries and provides general clerical support to other departments.   SPECIFIC DUTIES: ·         Ensure accuracy of invoices, receipts, and adjustments. ·         Apply monthly penalties (when required). ·         Ensure collection of all outstanding utility invoices. ·         Ensure coordination and accuracy of water meter readings. ·         Use and maintain applicable software program to remotely read water meters. ·         Update ownership and/or address information. ·         Provide utility billing information to customers. ·         Maintain direct debit list for payment of utilities. ·         Ensure work orders are submitted to Public Works & Operations staff for utility accounts. ·         Follow up on all work orders with Public Works & Operations staff. ·         Create utility billing adjustments when required, for approval by the Supervisor. ·         Prepare daily bank deposits. ·         Process accounts receivable for business licenses. ·         Serve as point of contact for accounts receivable for utilities inquiries. ·         Maintain building permit, business license, and cemetery records for the District using VADIM software. ·         Provide back-up support to other office functions as required. ·         Perform other duties as assigned.   Applicants interested in applying for this position must possess the following skills and abilities:   ·         Two years or more of recent experience in an administrative support role. ·         Proficiency with Microsoft Office suite and Adobe. ·         Considerable knowledge of administrative practices, procedures, and standard protocols. Basic knowledge of accounting practices and procedures, and functional competency in same. ·         Ability to communicate effectively with the public, elected officials, other staff including management both verbally and in writing. ·         Ability to communicate effectively in writing, including the preparation of reports and a wide variety of correspondence. ·         Exceptional attention to detail. ·         Ability to work independently with minimal supervision, as well as working in a team environment. ·         Excellent organizational, time management, and priority assessment skills including ability to perform effectively while under pressure. ·         Ability to defuse sensitive situations in a tactful and professional manner.   A job description for this position is attached.   This position is within C.U.P.E. 2982 bargaining unit. The current wage rate for this position falls within the range of $33.01 – $33.96 per hour plus benefits as detailed in the Collective Agreement. The Utility Clerk position is expected to work 35 hours per week Monday to Friday from 8:30 am to 4:30 pm.   A job description for this position is available at www.invermere.net.   Persons interested in applying for this position are invited to submit their resumes by 2:00 pm on Tuesday, May 21st, 2024 to: District of Invermere Attn: Kindry Luyendyk, Corporate Officer Box 339, Invermere, BC, V0A 1K0 Email: corporateservices@invermere.net   We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Receptionist Clerk 1

Position: Receptionist Clerk 1 Department: Corporate Services & Administration Status: CUPE – Regular Full Time Classification: Clerk   The District of Invermere has an opening for a Reception/Cashier Clerk 1 position in its Corporate Services & Administration Department.   Under the general supervision of the Corporate Officer, the Reception/Cashier Clerk 1 position performs a variety of routine and non-routine clerical tasks, word processing, spread sheeting, record keeping, cashiering, photocopying, and other duties as assigned. In this role, you will provide administrative support and coordination for the Corporate Services and Administration Departments, both operationally as well as for special projects.   The Reception/Cashier Clerk 1 position is required to exercise some independent judgment and action within the limits of departmental systems and procedures. The Reception/Cashier Clerk 1 position must deal courteously and effectively with the public and municipal clients.   Applicants interested in applying for this position must possess the following skills and abilities:   ·         Two years or more of recent experience in an administrative support role. ·         Proficiency with Microsoft Office suite and Adobe and a minimum net keyboarding speed of 50 to 80 words per minute. ·         Considerable knowledge of administrative practices, procedures, and standard protocols. ·         Ability to communicate effectively with the public, elected officials, other staff including management both verbally and in writing. ·         Working knowledge of and experience using standardized business letter formats, as well as record management systems. ·         Exceptional attention to detail. ·         Ability to work independently with minimal supervision, as well as working in a team environment. ·         Excellent organizational, time management, and priority assessment skills including ability to perform effectively while under pressure. ·         Ability to defuse sensitive situations in a tactful and professional manner. ·         Possess excellent interpersonal skills.   The preferred candidate for this position will have completed a business college or secretarial program with extensive computer training. Municipal work experience would be an asset.   A job description for this position is available but is currently under review.   This position is within C.U.P.E. 2982 bargaining unit. The current wage rate for this position falls within the range of $33.01 – $33.96 per hour plus benefits as detailed in the Collective Agreement. The Reception/Cashier Clerk position is expected to work 35 hours per week Monday to Friday from 8:30 am to 4:30 pm.   Persons interested in applying for this position are invited to submit their resumes by 2:00 pm on Tuesday, May 21st, 2024 to: District of Invermere Attn: Kindry Luyendyk, Corporate Officer Box 339, Invermere, BC, V0A 1K0 Email: corporateservices@invermere.net   We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Public Works Assistant

Position: Public Works Assistant Department: Public Works & Operations Status: CUPE – Regular Full Time Classification: Clerk   The District of Invermere has an opening for a Public Works Assistant Clerk 1 position in the Public Works & Operations Department.   Under the general supervision of the Director of Public Works & Operations and the Public Works Foreman, the Public Works Assistant Clerk 1 performs a wide range of professional administrative duties under tight deadlines, requiring a high level of accuracy, confidentiality, and discretion. In this role, you will provide administrative support and coordination for the Public Works & Operations Department, both operationally as well as for special projects.  You will be the primary contact to respond to telephone and other enquires from municipal staff, as well as various outside organizations and the public.   Applicants interested in applying for this position must possess the following skills and abilities:   ·         Two years or more of recent experience in an administrative support role. ·         Proficiency with Microsoft Office suite and Adobe. ·         Basic knowledge of accounting practices and procedures, and functional competency in same. ·         Ability to communicate effectively with the public, elected officials, other staff including management both verbally and in writing. ·         Ability to communicate effectively in writing, including the preparation of reports and a wide variety of correspondence. ·         Exceptional attention to detail. ·         Ability to work independently with minimal supervision, as well as working in a team environment. ·         Excellent organizational, time management, and priority assessment skills including ability to perform effectively while under pressure. ·         Ability to defuse sensitive situations in a tactful and professional manner.   A job description for this position is attached.   This position is within C.U.P.E. 2982 bargaining unit. The current wage rate for this position falls within the range of $33.01 – $33.96 per hour plus benefits as detailed in the Collective Agreement. The Public Works Assistant Clerk 1 position is expected to work 35 hours per week Monday to Friday from 8:30 am to 4:30 pm.   Persons interested in applying for this position are invited to submit their resumes by 2:00 pm on Tuesday, May 21st, 2024 to: District of Invermere Attn: Kindry Luyendyk, Corporate Officer Box 339, Invermere, BC, V0A 1K0 Email: corporateservices@invermere.net We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Adventure Consultant

Since 1990 Valhalla Pure Outfitters has been dedicated towards providing the best gear and advice to get you into the mountains. Our ethos is simple, make “mountain Life” better. From our humble beginnings in a small shop on the Slocan lake we have now expanded to 13 locations and the world beyond with our online store. In western Canada our name has become synonymous with adventure and all the gear needed to fulfill those adventures. Our Invermere location is looking for a few outdoor minded individuals to help deliver our outdoor legacy to a new community. Store Associate In this role you will: Deliver exceptional customer experiences Develop skills and product knowledge to offer the best possible customer assistance follow procedure and process standards to maintain consistency in customer service Contribute to a work culture where team members can thrive and develop Maintaining merchandising standards You are someone who: Has extensive experience in retail sales and customer service Is detail oriented and able to recognize tasks to be completed Is a team player and inspires confidence in fellow team members Is self motivated and passionate about our community and the outdoors Enjoys going above and beyond to deliver a great customer experience. Job Types: Full-time, Permanent Pay: $20.00-$22.00 per hour Expected hours: 40 per week Benefits: Dental care On-site parking Store discount

Roasting Support

YOUR DAILY MISSION: Support our Roasting team to ensure they have all they need to roast the best coffee in the world! WHO ARE YOU? You love to work with a team. You are a collaborator by nature and thrive in a role where you can support those around you. Your attention to detail shines through your high level of quality and your process-oriented mindset. Because who doesn’t love a solid process? Oh, not to mention, you love a good dance party. WHAT WILL YOU DO? You will maneuver, stack, and load green coffee into the roasting hoppers, to get roasted to perfection! You will set up the roasting room, follow green bean recipes, clean equipment, and transport beans throughout the facility. From our Roasting Operators to our Packaging team, you will support our crew members to ensure we roast the best coffee in the world. RESPONSIBILITIES
  • Calculate our green bean needs daily, accurately, speedily, right down to the recipe.
  • Manually load green beans into roasting hoppers, following a precise bean recipe.
  • Safely transport coffee beans throughout our facility, via forklift.
  • Follow our departmental checklists and standard operating procedures.
  • Operate our Rotary Batch Mixer to create Post Roast Blends.
  • Enter and track detailed records of coffee information and recipes into our ERP (Enterprise Resource Planning System)
  • Participate and engage in Roasting Department staff meetings. Connecting, problem solving, and bringing ideas for improvement.
  • Clean and maintain our roasting equipment, ensuring it is operating as smoothly and safely as possible! This includes hoppers, pipes, de-stoners, bins, etc.
  • Join our team in brewing and flavour evaluation.
  • Provide Roasting Staging and Roaster relief coverage when needed, teamwork makes the dream work!
QUALIFICATIONS
  • Previous experience working in a physically demanding role or manufacturing environment. Roles focused on supporting a large team through cleaning and staging is an asset!
  • An ability and desire to work cross-functionally to support all production departments.
  • You have a narrow forklift operator certificate or are willing to be trained and obtain one.
  • Physical ability to lift up to 25-50lbs, with help from our team and green bean tech!
  • Legally entitled to work in Canada.
CULTURE CHARACTERISTICS LOVE: Passion for coffee, learning, and continuous improvement. You are a connector, and have exceptional interpersonal and communication skills AWAKE: You have a genuine and fun disposition, and see the “mug half full” INTENTIONAL: You do every little thing with good intention and love a good plan. SOPHISTICATED: You have a strong attention to detail and value accuracy; you place a high standard for quality. COURAGEOUS: You adapt. You respond to change with ease and speed and are an innovative human bean. You are curious and love to ask questions! PERKS TO PIQUE YOUR INTEREST When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention, to ensure our people prosper.
  • The Dough: Living wages for all our roles, specifically this role starts at $21.82 per hour
  • Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
  • $700 wellness and recreation allowance annually.
  • $2,000 flexible paramedical services coverage per year.
  • Ten paid Health Days for your health and wellness.
  • A whole heck of a lot of time off including 4 weeks of paid vacation after one year of work.
  • Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
  • Access to emergency or crisis support through our Employee & Family Assistance Program.
  • Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fuelled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
  • Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
  • Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
  • Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!
OTHER INFORMATION
  • This is a full-time, permanent position in our Roasting department.
  • We work eight hours a day, Monday to Friday. Shift times can fluctuate depending on production demand, which means that start times can vary between 6:00 am and 1:00 pm.
HOW TO APPLY Sound like your cuppa? You seem like a mover-and-a-shaker. You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself including:Tell us one thing about yourself we would not find on your resume.
  1. Why do you want to work with us?
  2. What inspires you about small-town, mountain living?
  3. This posting will remain open until the position is filled, with applications reviewed as they are received. So don’t delay, apply right away!
SPIRIT OF LOVE Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.

Packaging Technician

YOUR DAILY MISSION: Pack, inspect, and box the best coffee on the planet. WHO ARE YOU You’re the whole package. Pun intended. You go with the flow. You are flexible, adaptable and ready to tackle whatever the day brings. Change? Scary? Nah, you can handle it. You work best in a role where you can be on your feet, moving around quickly, and keeping busy with an upbeat environment and crew. You’re also curious. Curious about our coffee, our equipment, and all the processes in between. You are comfortable flying solo, but you’d rather work with a team. Because what’s better than one Packaging Technician? 20+ Packaging Technicians, obviously. WHAT WILL YOU DO? Not to brag, but our Packaging Line Technicians are the best baggers in the biz. Mainly due to their stealth ability to package, inspect, box, and prepare to ship the best coffee in the country, all while focusing on safety and efficiency. But it could also be due to their lightning-fast speed or their chameleon-like adaptability. In this role, you’ll learn and do all of the above while working closely with your team to perform daily clean-ups, room preparations, and relentless quality control. Being a Line Technician involves repetitive, physically demanding work in a team setting. But that’s not all. Our team exercise their minds, too. Over time, your leaders will train you on our equipment, helping you to become a master machine operator. RESPONSIBILITIES
  • Follow standard operating procedures to bag and box our beans!
  • Inspect all finished products to ensure quality control standards are being met.
  • Identify and communicate defects and process errors that compromise quality and standard operating procedures.
  • Operate packaging equipment using HMI touch screen.
  • Perform basic troubleshooting on some equipments.
  • Enter data into ERP software, allocating materials and maintaining inventory.
  • Perform daily clean-ups and room preparations.
  • Follow all health and safety policies and procedures in place.
  • Participate in Kaizen/Continuous Improvement or any new initiative as required.
  • Special project tasks as assigned.
QUALIFICATIONS
  • Experience working in physically-demanding role, working on your feet 8 hours a day, lifting, bending, and twisting!
  • Previous work experience in a manufacturing or production setting, and operating production equipment or packaging machinery is considered an asset.
  • Basic computer skills and data entry experience is required. Experience using Microsoft Excel is an asset. Open to learning and developing new skills is a must!
  • Legally entitled to work in Canada.
PERSONAL ATTRIBUTES
  • Genuine, professional, and fun disposition with a positive, “mug half full” outlook on life.
  • Change doesn’t scare you; you’ve got grit! Willingness to adapt, learn, and grow as you navigate change.
  • A strong curiosity and a desire to continuously learn and improve.
  • Superb manual dexterity and the ability to perform quick movements.
  • Physically able to stand for eight hours a day while lifting, bending, twisting, and sometimes even dancing. Ability to lift and pull up to 50 pounds.
  • Capable of remaining alert and attentive while monitoring a number of moving pieces.
  • Desire to annihilate mediocrity with strong attention to detail and high personal standards for quality.
PERKS TO PIQUE YOUR INTEREST When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention, to ensure our people prosper.
  • The Dough: Living wages for all our roles, specifically this role starts at $20.40 per hour
  • Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
  • $700 wellness and recreation allowance annually.
  • $2,000 flexible paramedical services coverage per year.
  • Ten paid Health Days for your health and wellness.
  • A whole heck of a lot of time off including 4 weeks of paid vacation after one year of work.
  • Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
  • Access to emergency or crisis support through our Employee & Family Assistance Program.
  • Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fuelled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
  • Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
  • Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
  • Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!
ADDITIONAL INFO
  • We work eight-hour days, Monday to Friday.
  • We are hiring for a full-time, permanent position on our PM Shift (2:30 pm – 10:30 pm or 3:00 pm – 11:00 pm) with the flexibility to work the AM Shift as needed (6:00 am – 2:00 pm or 6:30 am – 2:30 pm).
HOW TO APPLY Sound like your cuppa? You seem like a mover-and-a-shaker. You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself including:
  1. Tell us one thing about yourself we would not find on your resume.
  2. Why do you want to work with us?
  3. What inspires you about small-town, mountain living?
This posting will remain open until the position is filled, with applications reviewed as they are received. So don’t delay, apply right away! SPIRIT OF LOVE Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.

Coffee Experience Ambassador A.K.A. Barista

Your daily mission: Create and deliver a kick ass Café experience for all our guests, through making incredible coffee creations and human bean connections. WHO ARE WE? We roast Canada’s #1 whole bean coffee. Our Arabica beans are 100% certified Organic and Fairtrade. We’ve been doing this for over 25 years, smack dab in the middle of the Rocky Mountains. And our coffee beans aren’t the only ones winning awards around here. Our human beans kick ass too! Kicking Horse Coffee has been a certified Great Place to Work® since 2015. In 2018, we were named the #1 Best Workplace in Canada. Whoa! We believe creating a workplace that offers great careers and access to an exceptional lifestyle. It’s why we’ve made a commitment to become a living wage employer. In 2023 we opened the doors to our reimagined, flagship café. It’s brand spankin’ new! It’s as close to fresh roasted coffee as it can get. Where human beans and coffee beans are connected. Where everyone who comes through the doors leaves slightly more caffeinated and a whole lot more loved. WHO ARE YOU? You love coffee. You love people. Most of all, you love creating uplifting human experiences. There is nothing fills you up like being of service to others. You connect the dots between coffee beans to human beans, leaving room for both to shine. You are filled to the brim with a positive energy, and maybe even a hint of cheekiness too. Look at you, you’re going to fit right in. WHAT WILL YOU DO? Create an exceptional experience for all our Café guests, while working with people that love what they do, and crafting quality coffee beverages. Welcome guests into our Café with warm mugs and full hearts. Leave our guests feeling much more loved, and a tad bit fuller, when they walk out the door. RESPONSIBILITIES
  • Create an exceptional experience for our guests through connection and coffee.
  • Craft high-quality coffee beverages (and sometimes tea).
  • Use our brand-new POS, to make sure guests have all they need including Café meals, merch, and coffee, of course.
  • Foster a positive, energetic, and dare we say, fun, work environment.
  • Taste testing is included in this gig, you will learn all things coffee, develop your barista skills, and go forth to make the best lattes this town has ever seen.
QUALIFICATIONS MUST HAVES:
  • Love for coffee. If you aren’t keen to make a mean cup of joe or learn about all things coffee, this may not be for you.
  • Love for people. You get genuine joy from providing exceptional customer service and creating real connections with people.
  • Coffee breaks don’t take a break! We’re open seven days a week and looking for team members with availability flexibility (including weekends)
ASS-ETS:
  • Experience working within the food and beverage industry.
  • Experience delivering kick-ass service.
  • Food Safe Level 1 or 2 or Serving It Right.
CULTURE CHARACTERISTICS We are looking for people that embody our purpose, soul, and spirit. We want to work with folks that will nurture and enhance our culture of belonging, inclusivity, and love. In practice, this means:
  • AWAKE: Reliable and ready to wake up and kick ass. You have excellent time management skills combined with a strong sense of urgency. You are aware of how you impact the world and those around you, as well as how the world, impacts you.
  • INTENTIONAL: You do everything with good intentions. You act with kindness, respect, and professionalism.
  • COURAGEOUS: You are willing to adapt, learn, and grow as you navigate change. You have a strong curiosity and a desire to continuously learn and improve.
  • SOPHISTICATED: You annihilate mediocrity with strong attention to detail and high personal standards for quality.
  • LOVE: You have a positive and fun disposition. You have a “mug half full” approach to life. You are a collaborator by nature and enjoy working alongside a big team.
PERKS TO PIQUE YOUR INTEREST When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention, to ensure our people prosper.
  • What about the dough?! This position starts at $18.13 per hour… and don’t forget about those juicy tips!
  • An annual $700.00 Wellness & Recreation Allowance*
  • 4 Weeks Paid Vacation after 1 year*
  • Company paid Health & Dental Benefits**
  • Environmental & Community giving programs
  • The best perk of all, an exceptional crew of human beans that love what they do and kick ass at it too. Foodies, cooks, coffee lovers, fun havers and hard workers alike.
*Pro-rated depending on hours of work **Minimum 24 hours per week HOW TO APPLY Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself including:
  1. Tell us one thing about yourself we would not find on your resume.
  2. Why do you want to work with us?
  3. What inspires you about small-town, mountain living?
SPIRIT OF LOVE Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.

Customer Service Associate

Position Summary The Customer Service Associate will assist customers with product selection, answer basic questions, and suggest various product options that are available. They will be responsible for ensuring prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Duties and Responsibilities Under the supervision of the Floor manager, the duties and responsibilities of the Customer Service Associate include, but are not limited to, the following: Complete returns for retail customers by providing accurate information for appropriate credit/refund transactions to various departments; Perform cycle counts & address any and all inventory discrepancies Assist in all areas of the store Gain Knowledge of products sold in the store Learn all areas of the interior of the store in order to provide an exemplary customer service experience Be able to complete sale of appliances and extended warranty Complete projects to enhance the customer service experience; Coordinate timely and proper returns and exchanges with various internal departments. Process replacement orders for warranty issues in a timely manner; Examine returned products and restock accordingly; Identify, track and report on product issues as they arise; Maintain systems and processes related customer service and quality control; Provide support for order fulfillment for customers and businesses; Review, adjust and approve orders for fulfillment; When faced with a customer query, customer service associate should be able to involve the correct parties to find a solution. Other · Other duties as assigned. Minimum Requirements At least two (2) years of experience working in customer service in similar industry would be an asset; Proven experience delivering results, achieving goals and meeting deadlines; Flexible and adaptable; Excellent interpersonal, communication and problem-solving skills; Excellent proofreading skills; Detail orientated with excellent organizational and follow-up skills; Responsible and motivated with a can-do attitude. Product knowledge Working Conditions · Required to work in a busy, open area office which may result in constant interruptions; Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and Required to meet a number of deadlines which may cause stress.