Reservations & Guest Services Agent

Year Round

Year Round

Reservations & Guest Services Agent

About Us: We are a boutique property management company that has been fulfilling the dreams of visitors to Fairmont Hot Springs, BC for more than two decades. We prioritize delivering exceptional guest and owner experiences in this extraordinary destination. And those glowing 5-star reviews? They never fail to put a smile on our faces! Position Overview: As we expand our team, we are seeking a friendly, detail-oriented Reservations & Guest Service Representative to join our team. The ideal candidate will be responsible for handling guest inquiries, managing bookings, and ensuring guests have a smooth, enjoyable stay. You’ll be the first point of contact for guests and play a vital role in providing top-tier service from reservation to check-out. Key Responsibilities:
  • Guest Reservations: Handle guest inquiries via phone, email, text, online booking platforms and occasionally face-to-face. Assist with availability checks, pricing, and accommodation options. Confirm reservations and process payments.
  • Guest Communication: Provide clear and timely communication before, during, and after the guest’s stay. Address questions about property amenities, local attractions, and check-in/check-out procedures.
  • Problem Resolution: Respond to guest concerns or issues promptly and professionally, communicating with other team members to ensure quick resolutions.
  • Booking Management: Update reservations in the system, manage cancellations, modifications, and ensure accurate records of all guest interactions.
  • Upselling: Offer additional services or upgrades to enhance the guest experience, such as extended stays, early check-in/late check-out, and special packages.
  • Property Knowledge: Maintain a comprehensive knowledge of all properties managed by the company to answer guest inquiries effectively and make recommendations.
  • Guest Satisfaction: Ensure high levels of guest satisfaction by providing exceptional service, addressing feedback, and maintaining a professional, positive attitude at all times.
Qualifications:
  • Previous customer service experience in tourism or a similar industry
  • Strong communication skills, both written and verbal
  • Tech-savvy and adept at learning new software. Confident with Office 365 (Word/Excel/Outlook etc)
  • Ability to multitask and prioritize
  • Problem-solving skills and a customer-first approach
  • A knowledge of (or willing to learn about) Fairmont & the Columbia Valley, and enthusiasm for exploring all the region has to offer
  • Must be legally able to work in Canada
What We Offer:
  • $20+/hr depending on experience
  • Commissions after 3 months, paid quarterly
  • A consistent schedule working Thursday to Monday, enjoying Tuesday and Wednesday off.
  • Health Spending Account (dental, extended health etc) after 3 months
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment
  • Discounts on vacation property stays for friends and family
  • Support with accommodations may be available
How to Apply: Please email your resume along with a cover letter to becky@fairmontcreek.ca In your cover letter, share:
  • why you are interested in joining Fairmont Creek Vacation Rentals
  • your availability to start
  • your ideal number of hours per week (30-40)

Cleaner / Custodian – Housekeeping (FTE/PTE)

Lake Windermere Pointe is seeking a FTE or PTE cleaner/housekeeper to join our team!  This position is responsible for cleaning and maintaining common areas in and around the complex and is NOT required to provide cleaning services inside individually owned condos. We offer competitive wages, scheduling flexibility, and training for the successful candidate. Duties include, but are not limited to:
  • cleaning high touch surfaces throughout the complex, including entry glass doors & handles
  • vacuuming, dusting, washing & garbage removal in common area hallways, entryways, elevators, stairs, gym, and community room as necessary
  • cleaning & restocking changerooms / washrooms / shower areas as needed
  • ensuring to follow good housekeeping practices / procedures
  • responding to emergency cleaning needs such as spills, etc
  • reporting safety concerns immediately
  • monthly reporting of cleaning & paper supply inventory
Qualifications: punctual, friendly, excellent communication skills, self-motivated, able to lift 10 kg, attention to detail, ability to safely handle and store cleaning chemicals, ability to bend, sit, kneel, crouch, lift and stand for long periods, commercial cleaning experience is preferred but not required. Wage ranges from $21 to $24 per hours, negotiable based on experience, suitability and completion of a 3 month probationary period.  Occasional weekend work may be required.  The successful candidate must provide a clean criminal record check. If you think you would be a great fit for our team, we’d love to hear from you! Please forward your resume to: lwp.general.manager@lakewindermerepointe.ca Subject Line: LWP Cleaner 2025

Client Services & Logistics

Client Services & Logistics Eagle-Eye Tours is based in Windermere, BC and is Canada’s largest birding tour operator, offering 75+ tours worldwide each year. To continue delivering exceptional experiences for our clients, we need someone who can handle client correspondence and help pull these tours off without a hitch. This is a long-term position where we can discuss your preferred number of hours/week (30-40). You will have a variety of tasks to keep you busy from researching hotels in Australia to helping clients going to the Arctic. What we are looking for: Strong computer skills Excellent verbal and written communication skills Comfortable using email, CRM systems, and other relevant software Highly organized with the ability to manage multiple tasks and priorities efficiently Ability to work independently and meet deadlines Maintain a positive mindset and a strong commitment to assisting customers Ability to work collaboratively within a team and contribute to a positive work environment University degree A passion for travel Some of your key responsibilities will include: Client correspondence including: Sending key communications (booking, tour confirmation, etc.) Creating and updating their invoices Answering client questions Planning the logistics for a group of tours, including Researching and booking hotels Booking vehicles, flights and boat trips Keeping track of expenses Assembling all the key information for the tour guide Expectations: Rigorous attention to detail when planning and organizing your tours and interacting with clients Maintain a high standard of prompt and effective response to inquiries A drive to help deliver exceptional experiences for our clients Ability to complete tasks very well on specified timelines A customer-centric mindset to addressing customer concerns and feedback Collaborate closely with your co-workers to ensure seamless communication and provide mutual support. A willingness to embrace new systems and changes in how we operate as we constantly look to automate and improve Complete the travel insurance exam within 3 months of starting this position – we will assist with this. Why work for us? Competitive salary of $24.40/hr to $29.40/hr, typically starting at $24.40 then increasing to $25.40/hr once you have completed training to sell insurance (equivalent to $52,800 at 40 hrs/week). Annual increases thereafter. Medical/dental benefits Flexibility on the number of hours per week (within the range of 30 – 40 hours/week) Paid vacation and opportunities for additional unpaid leave Opportunity for some remote work Being part of a great team at a very unique and innovative business Being part of a business that prioritizes conservation We anticipate work beginning as soon as you are available. We expect you to be based in the Columbia Valley, but hybrid work is possible. Please submit your resume and a brief story about a personal travel experience via https://www.eagle-eye.com/careers/

Sales, Web & Assistant Manager

Position Overview: We’re on the hunt for a superstar to jump into the action and support our shop operations. If you are excel in sales, customer service, scheduling, and all the fun stuff in between, we want you! Bring your love for mountain biking, snowmobiling, or dirt biking to life as you connect with our customers. We’re after someone who thrives on organization and loves chatting with customers. Plus, if you’re the type who thrives on leveling up your skills and taking ION2 Suspension to the next epic level, you might just be our perfect match! Key Responsibilities Include, But Are Not Limited To:
  • Provide top-notch customer service that’ll make everyone smile
  • Show off your sales skills by promoting awesome suspensions and accessories
  • Juggle scheduling for suspension services and coordinate drop-off and pick-up like a pro
  • Be the friendly face (or voice) helping customers and processing online orders through all the channels— in-person, phone, email, you name it
  • Keep the website and inventory looking sharp and running smoothly
  • Tackle all sorts of admin tasks like shipping, receiving, data entry, and whatever other fun tasks come your way
  • Keep the showroom looking fabulous and the product displays dazzling
  Requirements/ Qualifications:
  • Exceptional communication skills: you can engage effectively with anyone, whether in person or through digital channels
  • Proven experience in sales and customer service—you’re dedicated to ensuring customer satisfaction
  • Highly organized with strong attention to detail
  • Proficient with technology and familiar with email, MS Office, GSuite, Shopify, and QuickBook
  • A background or certification in marketing, business administration, or tourism is a plus
  • Knowledge of suspension or mechanical knowledge is an additional advantage
  Key to success:
  • Embrace learning by absorbing knowledge about suspension and shop practices
  • Adapt to the fast-paced environment, set clear goals, and collaborate effectively with your team
  • Engage by sharing your enthusiasm for mountain biking, snowmobiling, or dirt biking
  • Keep that positive vibe alive—let’s spread smiles while supporting the team!
  • Prioritize exceptional customer service; our customers are the heart of our business.
  • Take responsibility for your actions; accountability is essential for growth and success
  Benefits: Start wage ranging from $21 to $25 per hour based on your skills and experience. This is a full-time, year-round position with weekend shifts required during the summer. Enjoy industry perks, health benefits, and provided training. Additionally, we offer weekly rides and Friday beers.   Location: Join us at our shop in Invermere, BC, where you’ll work in a welcoming atmosphere alongside the owners and skilled mechanics. Enjoy the stunning Columbia Valley, with the Canadian Rockies and Purcell Mountains right at your doorstep – a perfect blend of work and play.   Start Date: As soon as possible   Applicants are invited to submit their cover letter and resumes to Mylene Lefebvre at service@ion2suspension.com. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Senior Buyer

YOUR DAILY MISSION: See to it our internal and external partners have what they need when they need it. WHO ARE WE? We’ve been making kick-ass coffee for over 25 years. We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains smack dab in the middle of nowhere. And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll. WHO ARE YOU? With your technical savvy, you can learn new computer programs and whiz your way through intricate spreadsheets. You are detail oriented, down to the dollar and decimal. Not only are you precise, but you are great at making connections. Maybe it’s your friendliness, your ability to understand people’s needs, or your excellent communication skills, but you make one heck of a team member. You love to support your team by making sure they have everything they need to succeed and embrace a continuous improvement mindset. Because of this, you can work well under pressure to stay on top of department needs. WHAT WILL YOU DO? sHoP tILl YoU dRoP! Okay, it is a bit more complex than that. You’ll be the espresso shot behind sourcing, negotiations and full lifecycle purchase order management, supporting sales, marketing and maintenance at Kicking Horse Coffee. You will maintain adequate inventory and supply levels of all retail items for our D2C warehouse and onsite Café. You’ll work to ensure that we receive the right products and services, at the right time, and at the right price. RESPONSIBILITIES
  • See to it our teams have what they need when they need it!
  • Work collaboratively to determine needs and be proactive in ensuring items are ordered and in stock.
  • Process purchase requisitions, release purchase orders, replenish stock and process special orders using economical and ethical purchasing philosophies.
  • Complete sourcing activities including Request for Proposals, Request for Quotes, Request for Information, bid evaluations and negotiating directly with suppliers.
  • Keep our supplier relations as strong as a double shot of espresso, while ensuring compliance with procurement process and contractual agreements. Coordinate supplier activities and reviews of overall performance.
  • Work with the purchasing manager to support the maintenance and growth of our organizational contract management plan.
  • Support the creation and maintenance of accurate data and purchase order pricing within the ERP system including purchase orders, part master records, vendor master records, vendor pricing records, etc.
  • Provide team support to establish inventory minimums and maximums within the ERP system to ensure MRP supports the demands of the operations organization.
  • Work to meet or exceed established departmental KPI’s.
  • Support the management of the purchasing team email inbox and coordinate CAPEX projects.
  • Support other members of the purchasing team in role coverage as required.
QUALIFICATIONS 
  • Procurement professional with 3-5 years of related experience in a procurement or supply chain capacity
  • Demonstrated experience in negotiating contracts and managing supplier relationships within a supply chain context
  • Post-secondary education or related training and experience
  • Experience with an ERP System or similar and Master Data Management
  • Understanding of sales and marketing components (an asset)
  • Strong working knowledge of MS Office (Outlook, Excel and Word)
  • Legally entitled to work in Canada
CULTURE CHARACTERISTICS LOVE Passion for coffee, learning, and continuous improvement. You are a connector and have exceptional interpersonal and communication skills. AWAKE You have a genuine and fun disposition and see the “mug half full”. INTENTIONAL You do every little thing with good intention and love a good plan. You plan your work and work your plan. SOPHISTICATED You have strong attention to detail and value accuracy; you place a high standard for quality. COURAGEOUS You adapt. You respond to change with ease and speed and are an innovative human bean. You are curious and love to ask questions! OTHER INFORMATION
  • This is an onsite position located in Invermere, BC. Relocation support is available.
  • This is a full-time, permanent position in our Purchasing department.
  • Our core working hours are 9 AM to 3 PM, with varying start and end times.
PERKS TO PIQUE YOUR INTEREST When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention, to ensure our people prosper.
  • Mug Fillers: Damn good discounts on coffee beans and have all the caffeine you will need to keep you fuelled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
  • Livable Wage: All our roles offer a livable wage within the Columbia Valley. The salary range for this position is $72,000 – $82,000 annually.
  • Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
  • $700 wellness and recreation allowance annually.
  • $2,000 flexible paramedical services coverage per year.
  • A whole heck of a lot of time off including 4 weeks of paid vacation after one year of work.
  • Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
  • Access to emergency or crisis support through our Employee & Family Assistance Program.
  • Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
  • Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
  • Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!
HOW TO APPLY Sound like your cuppa? You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself. This posting will remain open until February 25, 2025 with applications reviewed as they are received. So don’t delay, apply right away! SPIRIT OF LOVE Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.

Sales asistant

If you love clothing & people then we are the place for you. We are looking for an addition to our friendly & helpful sales staff for part time work. The majority of what we sell is bathing suits & clothing. We also carry jewelry, giftware, games & some hand-crafted items. A great variety for shopping therapy. Everyone takes care of the store like their own home, helping to keep it presentable for our customers. Hourly rate depends on experience, although none is required. We offer a flexible schedule as we understand that everyone has a very busy life.

Culinary Creator A.K.A. Second Cook

YOUR DAILY MISSION: Work with our kick-ass culinary team to create an exceptional food experience. WHO ARE WE? We’ve been making kick-ass coffee for over 25 years. We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains smack dab in the middle of nowhere. And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll. WHO ARE YOU? You bring the flavour, zest, and fiery passion for all things food and taste. Maybe you are a seasoned (pun intended) professional in the culinary arts, or maybe you are just getting into the scene, but one thing is certain, you love food. But what do you love even more than food? Pairing it with coffee to create one kick-ass culinary experience. You’re not afraid to spice things up and try new things, but you’re also happy to follow a recipe. Is it just us, or do you and our brand-new café sound like the perfect pairing? WHAT WILL YOU DO? Create an exceptional culinary experience for all our Café guests. Work with people that love what they do. You will cook, prep, and create incredibly tasting food, to bring joy to people the one way you know best, through feeding their stomachs. RESPONSIBILITIES
  • Prepare and cook the finest food for our guests.
  • Make sure our brand-new kitchen stays clean and shiny, and most importantly, safe.
  • Create and contribute to a positive, energetic, and dare we say, fun, work environment.
  • Stay on top of the prep list, adding needed items to the ordering list and communicating clearly with your leader.
  • Create exceptional dishes by following recipes, measuring ingredients accurately, and maintaining attention to detail in every dish.
  • Follow all standard operating procedures and prep lists to ensure a high level of quality.
QUALIFICATIONS
  • Love for food. Need we say more?
  • Commitment to maintaining a safe kitchen environment, physically and psychologically.
  • Must take pride in creating quality, delicious and nutritious menu items.
  • Physical ability to twist, bend, lift 25-50 lbs, and work on your feet all day.
  • Experience working within a kitchen or working in a kitchen leadership role.
  • Legally entitled to work in Canada.
  • Food Safe Level 1 or 2
  • Solid knife chopping, mincing, slicing, and dicing skills
  • Relevant education (culinary arts, hospitality)
CULTURE CHARACTERISTICS LOVE Passion for coffee, learning, and continuous improvement. You are a connector and have exceptional interpersonal and communication skills. AWAKE You have a genuine and fun disposition and see the “mug half full”. You are self-aware and build remarkable relationships. INTENTIONAL You do every little thing with good intentions and love a good plan. You plan your work and work your plan. You practice solution-based problem-solving. SOPHISTICATED You have strong attention to detail and value accuracy; you place a high standard for quality. COURAGEOUS You adapt and carry on. You respond to change with ease and speed and are an innovative human bean. You are curious and love to ask questions! PERKS TO PIQUE YOUR INTEREST
  • The Dough: Living wages for all our roles, specifically this role starts at $23.11 per hour, and don’t forget about those juicy tips!
  • Comprehensive Benefits: Designed to support employee wellness and mental health, our benefits program is as full as our mugs! In addition to our standard medical and dental coverage, we offer:
  • $700 wellness and recreation allowance annually.
  • $2,000 flexible paramedical services coverage per year.
  • Ten paid Health Days for your health and wellness.
  • A whole heck of a lot of time off including 4 weeks of paid vacation after one year of work.
  • Celebrate your birthday with a paid day off and a $100 gift certificate to your local business of choice.
  • Access to emergency or crisis support through our Employee & Family Assistance Program.
  • Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fueled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
  • Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
  • Continued Education: All employees have access to world-class, online learning through our partnership with Harvard ManageMentor.
  • Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too!
ADDITIONAL INFO This is a full-time, permanent role offering 32-40 hours per week. Scheduling aligns with operating hours and will require flexibility – this includes weekends, holidays, and peak summer times. HOW TO APPLY Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself including:
  1. Tell us one thing about yourself we would not find on your resume. Why do you want to work with our Café? What is your favourite cafe beverage OR inspired dish/meal?
This posting will remain open until the position is filled, with applications reviewed as they are received. So don’t delay, apply right away!

General Labourers, Apprentices, Skilled Labourers, Ticketed Journeyman Carpenters

Brainard Custom is Gearing Up for another busy season of building! Come Build With Us! We are hiring for all positions to start April 2025: General Labourers, Apprentices, Skilled Labourers, Ticketed Journeyman Carpenters. We are looking for Year Round -OR- Seasonal Positions. Give us what you’ve got!   What we have to Offer YOU: **Top Wages in the Valley **Signing Bonus for both Seasonal & Permanent Positions **Full Time Work (no weekends) **Paid Training & Certifications **4% Vacation Pay + 1 Week Paid Off (Permanent Employees) **An Employer that Values and Resects YOU!   What you need to Offer US: **Be Respectful, Reliable & Efficient **Be Ready to Work Hard for Good Pay **Be Open to Learn – we only provide Quality Work **Have a Vehicle to commute within the Columbia Valley Have Questions? Ask Us! BrainardCustom@gmail.com We look forward to working with you!

Heavy Duty Mechanic (On/Off Road)

  Heavy Duty Mechanic (On/Off Road) Baymag Inc., an industrial mineral company specializing in the production and international marketing of Magnesium Oxide, is accepting applications for a Heavy Duty Mechanic for its open pit mine located near Radium Hot Springs, BC. We believe people are at the heart of our company and the key to our future success.  We’re growing and are always on the lookout for passionate people to join a hard-working team, make a difference and enjoy a healthy work/life balance. As a certified Heavy Equipment Technician (HET) you will leverage your expertise to contribute to Baymag’s mine on Mt Brussilof, located near Radium Hot Springs, British Columbia.  In collaboration with the mine team, you will be responsible for maintaining a safe, productive and efficient fleet.  You will be joining an extremely talented team that will look to you for your technical competency, knowledge and business acumen.  Regular working hours will be 40 hr work week. Mon – Fri.  Overtime will be required on an as-needed basis. Responsibilities & Duties ·         Follow all Safe work procedures. ·         Inspecting/servicing haul trucks, dozers, excavators, graders, loaders and other heavy construction equipment for proper performance, and inspect equipment to detect faults and malfunctions ·         Equipment ranging from Caterpillar, John Deere, Sandvik drills, Crushers…. ·         Diagnosing faults or malfunctions using computerized and other testing equipment e.g.; SIS… using hand and power tools to determine the extent of repair required. ·         Adjust equipment and repair or replace defective parts, components or systems using hand and power tools ·         Testing repaired equipment for proper performance and to ensure that work meets manufacturers’ specifications ·         Clean, lubricate and perform other routine maintenance work on equipment ·         Service attachments and working tools such as blades, buckets & booms ·         Mentor apprentice mechanics   Qualifications & Skills ·         Interprovincial or BC Heavy Equipment Technician (HET) Certification On/Off Road ·         Safety conscious Baymag provides an excellent work environment, a competitive compensation plan and an attractive benefits package. Hourly wage for this position is $49.31. Please note that you must be able to commute to Mt. Brussilof located near Radium Hot Springs, BC. Job Type: Full-time, Permanent Ability to commute/relocate: Radium Hot Springs, BC: reliably commute or plan to relocate before starting work (required) Experience: Journeyperson – 3 years’ experience preferred, but not limited to. Work Location: In person Please send resumes to jobs@baymag.com . Baymag thanks all applicants for their interest, however only those candidates under consideration will be contacted.

Sales Consultant

Is this job for you?: Do you believe in putting the customer first? Do you love solving problems and finding solutions? Do you have an outgoing personality? Would you like an unlimited income potential? WELCOME HOME! Business at The Brick is BOOMING! We are Canada’s biggest Home Furnishings Retailer and actively seeking to expand our sales force. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our fabulous franchise location. Responsibilities: As a Sales Associate, you have a passion for customer service and thrive in a fast-paced environment This vital quality allows you to be a team oriented individual who enjoys: • Work with others to accomplish both common and personal goals • Assist customers with their purchases through relationship selling • Maintain knowledge of Brick products and services • Ability to quickly establish rapport with others that will unquestionably complement your desire to thrive in this commission sales environment Qualifications: • High school diploma or equivalent • Must be 18 years of age or older • Excellent communication skills • Proven ability to multitask and stay organized • Ability to learn new computer applications • Flexibility to work all shifts as required, including evenings and weekends Why The Brick?: • Competitive pay • Paid training • Career progression program • Access to free personal development training • Employee discounts • Recognition, incentives, prizes and giveaways! Be a part of Canada’s largest home furnishings retailer! We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted